Terms of Sales
1. INTRODUCTION
This document (and any document mentioned below) establishes the general conditions of use of this website (www.maisoncartel.com) as well as the general conditions of purchase of products through the latter (hereinafter conditions").
Please read these Terms, our cookies policy and our privacy policy (hereinafter the “Data Protection Policies”) carefully before using this website. By using or placing an order through this website, you agree to be bound by these Terms and our Data Protection Policies.
If you do not agree to all of the Terms and Data Protection Policies, please do not use this website. These Terms are subject to change. It is your responsibility to consult them regularly, as the applicable conditions will be those in force at the time of use of this website or conclusion of the Contract (as described below).
For any questions regarding the Conditions or Data Protection Policies, please contact us by completing the form provided for this purpose in the “Contact Us” section The Purchase Contract concluded between us (hereinafter referred to as the “Contract ") can be passed, according to your choice, in French and in English in which the Conditions are available on this website.
2. LEGAL NOTICES AND SCOPE OF APPLICATION
This site is published by the company SAS PRO PARTNERS registered in the French trade and companies register (82362825000016) and whose head office is in Narbonne (france), Chemin de Bougna 11100 Narbonne.
This site is hosted by Shopify.
The functions of publication director of this site and responsible for its editorial work are exercised by the manager Adrian Bartaccioni, www.maisoncartel.com is freely accessible to all Internet users. Its purpose is the online sale of accessories and leather goods to non-commercial individuals.
3. YOUR CONTACT DETAILS AND YOUR VISITS TO THE WEBSITE
The personal information or data you provide to us will be processed under the Data Protection Policies. By using this website, you agree to the processing of this information and contact details and you declare that all information or contact details provided are true and accurate.
4. USE OF OUR WEBSITE
By using this website and placing orders on it, you agree to:
1) Use this website only to carry out consultations or place legally valid orders.
2) Do not place false or fraudulent orders. If we have reason to believe that such an order has been placed, we will be entitled to cancel it and notify the relevant authorities.
3) Provide us with your true and accurate email address, postal address and/or other contact information. Likewise, you authorize us to use this data so that we can contact you in the context of your order, if necessary (see our privacy policy). You will not be able to place an order if you do not provide us with all the required data. By placing an order on this website, you affirm that you are over 18 years of age and have the legal capacity to enter into contracts.
5. AVAILABILITY OF SERVICES
The delivery service for the products offered on this website is available worldwide (excluding Australia).
6. VALIDATION OF THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. You will then receive an email confirming that your order has been taken into account (hereinafter the “Order Confirmation”). You will also be informed by email when your order has been shipped.
7. DESIGN AND DELIVERY
a) Deadlines
The products leave our offices for homes. Please note: the times indicated in the Delivery tab are an average estimate. However, please note that we work for delivery as quickly as possible and if your order has not reached you after 30 days from the dispatch of your package, (longer time for certain countries, contact customer service to find out more). find out more) please send an e-mail to contact@maisoncartel.com so that a solution can be offered to you: refunding your purchase or resuming your package.
A fixed fee of €7 euros will be applied to the customer for the delivery of orders for an amount less than or equal to €250.
Orders are delivered by carriers 2 days from receipt of the shipping email sent by the seller. Once the package has been shipped and the shipping email sent to the customer, it will then be impossible for them to change their delivery address. Once the order has been placed on this site, if the customer has made an error in the selection of his options, the sum owed by the merchant site will be offered in the form of a credit to be claimed on the site, within a period of two to three months.
The prices of the products on the site are indicated in euros and all taxes included except for products outside the EU.
MAISON CARTEL cannot be held responsible for any action and/or costs and/or taxes (which are the responsibility of the Customer) and/or delays due to customs services over which it has no control.
The customer undertakes to check the conformity of the product to his order upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint, within 14 clear days from delivery. After this period, the product will be deemed to have been received by the customer, who will no longer be able to claim a delivery error or an apparent defect. In the event of an apparent problem, please contact after-sales service at contact@maisoncartel.com who will undertake to offer you a solution. In the event of refusal of the proposed solution, the customer, if he wishes, may return the product at his own expense within 14 days to the address provided by the after-sales service.
c) Damage and partial losses
In accordance with article L 133-3 of the commercial code, receipt of the transported objects extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of this receipt, the recipient did not notify the carrier, by registered letter, of his reasoned protest.
Complaints related to the transport of the products must therefore be entered on the transport document, then confirmed to the carrier and the publisher by registered letter with acknowledgment of receipt within three clear days from receipt of the products. foreclosure of reserves and claims.
d) Return to exp publisher
In the event that the customer has made an error in providing his postal address or has not collected the package - at the end of the period initially announced by the sender - from his post office within 15 days following the passage of the postman and the package is therefore returned to sender, the customer must contact customer service at the following address: contact@maisoncartel.com.
Three solutions will be proposed to him:
1) The customer wishes to wait for the sender to receive the package - 1 to 2 months - the sum of €5 will then be requested for the return;
2) The customer does not wish to wait for the return of the package, the sum corresponding to the shipping costs will then be requested in order to receive their order;
3) The customer can also request a refund of their order, however the shipping costs will remain their responsibility.
8. PRE-ORDER PRODUCTS
Pre-ordered products posted online on the website as “pre-order” may be subject to longer delivery times than other orders. These delivery times will be mentioned on the website, but the products will in all cases be delivered within 30 to 45 days from the date of Order Confirmation. You have the right to withdraw from the contract within 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products without giving any reason.
No reduction code or voucher can be combined in the event of a generalized promotional action on the website.
9 . PRICE AND PAYMENT
The prices indicated on the site are in Euros, all taxes included, excluding delivery costs. These prices may be modified at any time by the publisher, the prices displayed being only valid on the day of the order and have no effect for the future. Delivery costs will, in any case, be indicated to the customer before any final payment.
The Internet user can place an order on this site and can pay by credit card. Payments by credit card are made using secure transactions provided by the service provider: Payplug. In the context of bank card payments, the publisher of this site does not have access to any data relating to the user's means of payment. Payment is made directly into the hands of secure providers. Payment in 3xes without fees is made with the Oney platform. These platforms are responsible in the event of payment problems in 3x without fees. https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf
10. EXCHANGE / RETURN / WARRANTY POLICY
a) Customer service
The customer service of this site is accessible 5 days a week from 10 a.m. to 7 p.m. by email at the following address: contact@maisoncartel.com
b) Right of withdrawal
In accordance with current legislation, consumers have 14 days from the date of delivery/receipt of the package to request an exchange, credit or refund. In order to exercise this right, it is their responsibility to return (at their own expense) the package to the address of the company's return center accompanied by a document to be completed provided by customer service. Please contact the relevant department to obtain the return address at: contact@maisoncartel.com.
Exceptionally for the end of year holidays we accept return requests until 12/28 for any order placed from 12/01.
c) Exchange and refund conditions
If the model is not suitable it can be returned for a credit or refund. In the event of an error made by the customer when placing the order, the latter can contact customer service to correct the order form. Any request to modify the order form must be sent to customer service before the date and notification of delivery of the ordered products. If an error is made by the customer and a modification must be made, the customer must bear all costs of returning the products. Any sum owed by the company after regularization will be paid to the customer in the form of a credit or reduction code to be redeemed on this site within a minimum period of 1 month. The customer will nevertheless have the possibility of returning their products to the return center in order to obtain a refund for their products. In the event of an exchange with a product of lower value, the difference will be refunded within 30 days.
If the customer makes a return from abroad, customs costs to ensure proper receipt of the return package will be the responsibility of the customer.
To benefit from these guarantees, simply contact customer service at this address: contact@maisoncartel.com
Any personalized product will not be returned or exchanged.
When a tiered promotion is carried out on our website www.maisoncartel.com if the customer wishes to return an item from their order they have a period of 14 days from receipt of the product. On the other hand, if the sum of the products kept by the customer corresponds to a reduction level lower than that of purchase, the reimbursement will be made up to the price of the product after application of the reduction during the purchase less the difference in the price of other products with the purchase level and the level after return of the product.
Digital gift cards are not refundable but are subject to a credit on the website if the customer wishes to return their product.
In order to benefit from a full refund or a credit for the value of the purchase, the package must be returned in its entirety, including the accessories offered. Otherwise, the refund cannot be made.
Products offered: during promotional offers allowing you to obtain a free product of your choice, depending on stocks, it is possible that the product (goodies) selected will be substituted by another.
d) Reimbursement
The amounts refunded correspond to the price of the returned products as well as the shipping costs paid when ordering if the refund concerns the entire order. Our refund deadlines are 30 days upon receipt of the returned products. The customer will be reimbursed via the payment method used when ordering. Any return must be made complete (packaging, accessories), and the returned products must not be soiled or damaged.
- The complaint request can be made up to 5 days after the expected date of receipt for a late/incomplete/damaged order to France or Spain; for an undelivered order, this deadline is extended to 10 days. For other countries, they have up to 21 days to do so.
- Approval of the claim will be notified to the customer within one business day.
- Reimbursement by bank transfer or reshipment of a product will take place within 8 days after validation.
e) Late delivery
The times indicated in the Delivery tab are an average estimate. However, please note that we work for delivery as quickly as possible and if your order has not reached you after 30 days from the dispatch of your package, please send an e-mail to the contact address @maisoncartel.com so that a solution is offered to you: refunding your purchase or resuming your package. In such a case, the customer undertakes not to take legal action against the site and its publisher and waives the right to avail itself of the resolution of the sale provided for in this article.
f) Guarantee
All products sold on this site are marketed in compliance with the legislative and regulatory provisions in force and benefit from all the approvals necessary for their marketing. The mandatory displays required by the legislative and regulatory provisions in force will be made on this site, and in particular in the summary quote for the order and the description sheet for each item.
11. INTELLECTUAL PROPERTY , DOMAIN NAME AND WEBSITE
You acknowledge and agree that all copyright, trademark and other intellectual property rights relating to all information or content appearing on this website will, at all times. You may only use this information to the extent that you are expressly authorized to do so by us or by those who granted the license. All the elements constituting this site belong to the publisher and are as such protected by legislation relating to intellectual property. Internet users therefore recognize that, in the absence of authorization, any total or partial copy and any distribution or exploitation of one or more of these elements, even modified, will be likely to give rise to legal proceedings taken against you by the editor. This protection will cover all the textual and graphic content of the site, but also its structure, its name and its graphic charter.
12. VIRUSES, HACKING AND OTHER COMPUTER CRIME
You must not misuse the Website by intentionally introducing viruses, Trojan horses, worms, logic bombs or other malicious or technologically harmful devices. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database connected to our site. You agree not to attack this website via denial of service or distributed denial of service. Any violation of this clause constitutes an offense under the applicable regulations in this matter. We will notify the relevant authorities of any such breach and cooperate with them to discover the identity of the hacker. Likewise, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website. We will not be liable for any loss or harm resulting from a denial of service attack, virus or other malicious or technologically harmful device or material caused to your computer, equipment, data or your information as a result of using this website or downloading files from it or files from other sites to which this site has directed you.
13 . LINKS ON OUR WEBSITE
If our website contains links to other third party sites and data, these links will be provided for information purposes only, without us having any control over the content or data of these sites. Consequently, we accept no liability for any loss or harm resulting from the use of these links.
14. PROTECTION OF PERSONAL DATA
The Customer is informed and accepts that his personal data may be collected on the Site and used by MAISON CARTEL which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data.
MAISON CARTEL undertakes to protect and ensure the security and confidentiality of its Customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or from unauthorized third parties having access to it.
Customers' personal data is collected for the following purposes:
Order management; information from Customers relating to offers and commercial information linked to the brand; strengthening and improving the communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences noted on the Site; improving and personalizing the services offered to customers; compliance with legal and regulatory obligations.
The Customer's personal data is only kept for the period strictly necessary for the purposes previously stated.
In accordance with the GDPR, the Customer has a right of access, rectification and opposition to personal data concerning him (hereinafter the “Computer Rights and Freedoms”).
To exercise one or more of the Data Protection Rights and Freedoms, the Customer must send a request by email or by post to Maison Cartel Customer Service, by completing the contact form located on the site.
The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months following receipt of the request.
15. COOKIES
This “COOKIES” section allows you to find out more about the origin and use of navigation information processed when consulting our Site and about user rights.
Thus, when consulting the MAISON CARTEL Site, information relating to navigation may be recorded in "Cookies" files installed on the user's terminal (computer, tablet, smartphone, etc.).
Maison Cartel issues these cookies in order to facilitate user navigation on the Site.
Cookies may be included in different areas of the Site.
Only the issuer of a cookie is likely to read or modify the information contained therein.
Several possibilities are offered to the user to manage cookies. Any settings may modify your Internet browsing and access conditions to certain services requiring the use of Cookies.
The user can configure their browser software so that cookies are saved in their terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer.
The user can also configure his browser software so that the acceptance or refusal of cookies is offered to him from time to time, before a cookie is likely to be recorded in his terminal.
16. OUR RIGHT TO MODIFY THESE TERMS
We have the right to revise and modify these Terms at any time. You are subject to the provisions and Conditions in force at the time you use this website or place an order, unless we are required by law or competent authorities to change these provisions, Conditions or the privacy policy retroactively. In this case, any possible modification will also apply to orders that you have previously placed.
17. APPLICABLE LAW AND JURISDICTION
The use of our website and contracts for the purchase of products on this site will be governed by French law. Any dispute arising from or linked to the use of the site or to said Contracts will be subject to the non-exclusive jurisdiction of the French courts and tribunals. The provisions of this clause in no way affect the rights you benefit from as a consumer, under the applicable legislation in this area.
18 . COMMENTS AND SUGGESTIONS
Your remarks and comments are always welcome. You can send them to us using the contact form.